Technical Customer Support Engineer

08 Dec 2024 1

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Job summary

Salary

Negotiable

Location

Uttara, Dhaka

Requirements

Education

Bachelor of Science (BSc) in Computer Science & Engineering, Electrical & Electronic Engineering
Diploma in Computer

Additional Requirements

Age 24 to 32 years
Strong analytical and troubleshooting skills.
Experience in customer support or technical helpdesk roles is preferred.
Basic understanding of web hosting, DNS, and IT infrastructure is a plus.
Excellent communication skills with a focus on customer satisfaction.
Ability to work independently and in a team, across multiple shifts.

Responsibilities & Context

Role Overview

InProSys is looking for a Technical Customer Support Engineer to be the first point of contact for our customers. In this role, you will provide high-quality technical support, troubleshoot hosting and infrastructure-related issues, and ensure a smooth and reliable customer experience.

You will work with a dynamic technical team where your problem-solving skills and technical knowledge will directly contribute to service excellence and customer satisfaction.

Work Schedule (Rotational Shift System)

Morning Shift: 08:00 AM – 04:00 PM (On-site)
Day Shift: 10:00 AM – 06:00 PM (On-site)
Evening Shift: 06:00 PM – 02:00 AM (Work From Home)
Night Shift: 12:00 AM – 08:00 AM (Work From Home)

Key Responsibilities

Provide prompt and professional support via live chat, ticketing system, and phone
Manage and resolve customer support requests from start to completion
Troubleshoot issues related to web hosting, DNS, servers, OS, and applications
Install, configure, and maintain operating systems and software
Monitor system performance and respond to alerts and incidents
Perform routine maintenance and ensure system stability
Collaborate with internal teams to improve service quality and processes
Assist in documentation, reporting, and technical knowledge sharing

Skills & Expertise

Other Relevant Skills

Compensation & Other Benefits

T/A,Mobile bill

Salary Review: Yearly

Receive a competitive salary, annual performance reviews, and benefits including: Transportation allowance Mobile phone bill reimbursement Training and career development opportunities

Why Join InProSys? Work with a leading cloud and hosting provider in Bangladesh Be part of a fast-paced, innovative, and collaborative environment Gain hands-on experience with real-world infrastructure and hosting systems Enjoy a hybrid work structure (office + remote flexibility) Strong opportunities for career growth in technical support and system administration

Workplace

Work at office

Employment Status

Full Time

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